Data services feedback portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about CONNECT products and services. All of the feedback you share here is monitored and reviewed by the CONNECT product managers.

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Status No status
Product AVEVA™ Adapters
Categories General
Created by Guest
Created on Oct 11, 2023

RELATED IDEAS

Adapter to failover when there is egress issue


When connection to the datasource are all good for all the adapter failover members, but the primary adapter having issue connecting to the PI web API (egress) for example, adapter does not failover.

Unlike PI Interface UNIINT failover, when there is connection issue to the PI Data Archive, failover will be triggered.

This is due when both adapters are reporting a 100 failover score and have good connectivity with the client failover service, it will not trigger a failover.

This uservoice request is so that Client Failover Service trigger failover when the Adapter run into issues connecting to the PI Web API egress

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  • Guest
    May 30, 2025

    This issue is critical as in it's current state there is risk that data could remain unavailable indefinitely until the adapter is manually failed over or the original PI Web API connection is restored, even though the other adapter in the failover pair could be sending real-time data to the destination.

    Reply
  • Guest
    Oct 11, 2023

    Update, failover score for the Adapters does not needs to be 100, as long as the failover score are the same for the Adapters pair

    Reply