Data services feedback portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about CONNECT products and services. All of the feedback you share here is monitored and reviewed by the CONNECT product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for CONNECT data services. For links to our other feedback portals, please see RESOURCES below.

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Status Completed
Product General
Categories Regional Deployments
Created by Guest
Created on Aug 18, 2022

RELATED IDEAS

Deployment of OCS in Australia

Deploy OCS in Australia We need to make sure the servers that our data resides on is located within Australia.
  • ADMIN RESPONSE
    Aug 18, 2022
    We now have data center for AVEVA Data Hub in east Australia.
  • Attach files
  • Guest
    Reply
    |     Aug 18, 2022
    Customers in Australia (mainly in the utilities industry) have expressed a need for data to be stored in Australia to comply with data sovereignty requirements.
  • Guest
    Reply
    |     Aug 18, 2022
    The justification is quite simple: Australia's data sovereignty law requires that data be kept in a data centre located in Australia (data residency), and be only accessible by Australians at all times. In Australia, data held on Australian soil is subject to and protected by our Australian Privacy Principles (APPs). Data sovereignty is a country-specific requirement that data must remain within the borders of the jurisdiction where it originated. At its core, data sovereignty is about protecting sensitive, private data and ensuring it remains under the control of its owner.
  • Guest
    Reply
    |     Aug 18, 2022
    As others said, customers have the requirement to host data in country to comply with legislation. We are also talking to a lot of water customers and OCS not being hosted in Australia presents a roadblock for that conversation.
  • Guest
    Reply
    |     Aug 18, 2022
    I agree with Steve's comments. The same feedback I am getting from our customers.
  • Guest
    Reply
    |     Aug 18, 2022
    Most of my customers are in the power and water utility sector and the common theme of conversations with them about OCS is the fact that there is no Australian hosted instance. As has already been mentioned by others, this is a significant roadblock for any of these government owned utilities to adopt OCS because of Australia's federal data sovereignty laws that require hosting of data within data centres located within Australia. OSIsoft has a significant presence within the Australian utility sector, with the majority of state government owned power generation, T&D and water utilities across the country being users of the PI System. This market will never adopt OCS unless and until they can do so in compliance with Australian federal legislation.